Admin Portal: How to Change a Borrower’s Primary Payment Method

Audience: Servicing Agents, Support Teams, Administrators Topic: Account Management & Auto-Pay Configuration

Overview

You may need to update a borrower's payment preference if they report a lost card, switch banks, or wish to change which account is charged for their recurring payments.

The Primary Payment Method is the default instrument the system uses for all scheduled Auto-Pay transactions. Updating this setting ensures that future payments are drawn from the correct account, reducing the risk of failed payments or overdraft fees.

1. Click "Servicing Center"

2. Click the Financing Number to update the borrower's payment method

3. Click "Banks/Cards"

4. Click the three dots in the right hand corner

5. Click "Make Primary Payment Method". It will automatically save.

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